Between the bangs, clanks, and squeaks, it might be time to call in the professionals to fix your garage door. But who should you call? A quick Google search can flood your options with good and bad garage door companies. So, who should you rely on to get the job done right? Look for these key details when picking the right company for your garage door repairs.
1. Reputation
A company’s reputation can speak volume and help determine if they are the right fit for you. To figure out their reputation, you may need to do some detective work. First, it starts with an online search. Whether you use Google, Edge, or Firefox, search “Garage door company near me” and go! Several options should pop up.
Next, check out each company’s ratings and reviews. Make sure to take both into account. If a company has a 4.9-star rating but only five reviews, it may be new and inexperienced. If a company has a 4.7-star rating with over 1,000+, it’s a good sign they are well-experienced.
When looking at overall ratings, it is important to consider the recency of ratings. If ratings are suddenly negative within the past six months, it may be reflective of an internal change that has impacted on the company’s quality. Likewise, if ratings have suddenly skyrocketed, it could also reflect a change in the company. Either way, proceed with caution if ratings have suddenly dipped or raised.
After sifting through ratings, it is time to begin picking through individual reviews. This can help paint a more specific picture of what strengths and weaknesses one company may have over another. When looking through individual reviews, it is important not to lend too much focus to any individual, but rather look for patterns between reviews. If many reviews are complaining about poor clean-up, then this is likely a consistent problem to expect.
Another way to confirm your findings is by talking to friends and family. Word of mouth is another way to hear firsthand how companies treated your loved ones and the quality they received.
2. Accreditations/Certifications
You want an expert to repair your garage door. Not someone who is looking to make a quick buck. Once you have narrowed down your garage door company search, verify them by looking up their level of training and education. A properly trained garage door technician will be certified through the Institute of Door Dealer Education and Accreditation (IDEA). This certification is awarded by the International Door Association (IDA). These certifications and accreditations should be on the company’s website as they want to establish trust and credibility to customers.
Garage doors are complex machines. The wrong move can end with serious injury, so make sure you call in the experts who have been trained to know the inter-workings of your garage door.
How We Stack Up to the Competition:
- We have over 300 Google reviews and have an average score of 5.0
- We have an A+ rating from the Better Business Bureau
- We are a top-rated business on HomeAdvisor with over 80 verified reviews
- All technicians are IDEA (Institute of Door Dealer Education and Accreditation) certified
- We offer the best warranty in the business with a 7-year warranty on parts and labor on new installs and large repair projects
- Same day repair (if you call before 2:00 PM) or the service fee is waived
- Evening and weekend appointment at no extra charge
- We give you several options depending on your budget and your needs and take the time to answer ALL your questions
- Unlike many companies, we don’t charge anything for labor
3. Professionalism
If your garage door breaks, you want a company that is transparent with good communication, respects your time, anticipates your needs, and provides great service. That should not be a tall order with the right garage door company.
Before you choose a garage door repair company, ask them these questions:
- Are they willing to work with your schedule?
- Do they give you options that fit your needs?
- Do they listen to your concerns or just want to make a sale?
- Do they bring parts with them to cut down on service calls?
4. Experience
Most new businesses go out of business within their first year. When you choose a garage door repair company, you want one with experience! The new garage door company in the town may not have worked out all the kinks in their business to provide you with quality service. They do not have the testimonials, pictures, or established client base that an experienced garage door company has. You are better off choosing a company that has a couple of years under its belt rather than a company that is just dipping its toes into the business.
5. Recognizing Red Flags
While you search for a garage door company, watch out for these red flags:
No Online/Social Media Presence
It’s 2024. We are in an internet-driven world where every reputable, professional company can list their services, phone number, and more on a web-based platform.
Costs Seems Too Good To Be True
Everyone wants to find a way to save money here and there, but where you cut in labor and parts, you cut in quality when it comes to garage door repair companies. A quick, short-term fix can lead to bigger issues.
No Brick-and-Mortar Location
If there is an issue, it is going to be easier to go into the location to find a solution than fight it out over the phone with a robot.
We Are Your Local Experts
With this information in tow, you are ready to hire a garage door repair company with credentialed experts who are ready to provide quality experience. Or, you can cut your search to just one company: Precision Door, the local, certified professionals who go above and beyond to serve their customers 24/7.
